IT Business Analyst – Digital Banking (Temp-to-Hire) Location: Brooklyn, OH (Hybrid – Onsite 2 days/week) 

Join a dynamic Digital Banking team focused on access management and process governance. This role supports alignment across project lifecycles and contributes to the delivery of client-facing web and mobile applications. Ideal candidates bring strong analytical skills, collaborative energy, and experience in regulated industries.

• Proven experience as a Business Analyst supporting customer-facing web/mobile platforms in financial services or similarly regulated environments

• Strong organizational and cross-functional collaboration skills

• Ability to write clear, actionable user stories

🧩 Key Responsibilities

• Manage and maintain Jira project boards, story prioritization, and backlog grooming

• Administer project tools including Jira Align, Confluence, and internal platforms

• Support governance of project lifecycle and software development processes

• Provision and manage user access across platforms

• Respond to support requests and troubleshoot access issues

• Create and update technical documentation and user guides

• Deliver end-user training and maintain support tracking records

• Partner with contact center teams to enhance user experience

• Assist with financial reconciliation and reporting for projects
• Collaborate with PMO operations and contribute to process improvements
• Participate in user acceptance testing and provide feedback on system changes
• Engage in a remote-friendly, customer-focused team environment

Required Qualifications

• Strong analytical and problem-solving capabilities
• Self-starter with ability to work independently
• Associate or Bachelor’s degree, or equivalent experience
• Excellent written and verbal communication skills
• Exceptional time management and attention to detail
• Ability to manage multiple priorities effectively
• Proficiency with Microsoft Office Suite, Jira, Confluence, and Kanban methodologies